Frequently Asked Questions
Everything you need to know about your Wacoal experience.
How do I find my perfect bra size?
We recommend using our comprehensive Fit Guide available on our website, which provides step-by-step instructions for measuring yourself at home to ensure the most comfortable and supportive fit.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn items with original tags attached within 30 days of purchase. Please note that for hygienic reasons, certain items like hosiery cannot be returned if opened.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.
How should I care for my Wacoal lingerie?
To preserve the elasticity and delicate lace of your garments, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid using a dryer as high heat can damage the fibers.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the time of checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.